Theresa Henry MBACP (Accred)
EMDR Practitioner




Your personal information and why I need to process it
In order to work with you therapeutically I will need to collate personal information from you. This ensures that I fulfil my contractual obligations to you as a counsellor, for example to assess whether I am able to offer you counselling, and then to deliver effective counselling to you if therapy commences. Your personal information helps guide both my assessment process and my decision-making during sessions. My contractual obligations to you as a counsellor are the lawful basis for my processing of your personal information.

I will collect your personal information in the following ways: via email, my website (, over the telephone, in writing, and in person during our sessions. 
I am committed to maintaining the accuracy, confidentiality and security of your personal information and will maintain confidentiality according to BACP professional code of ethics in addition to the GDPR requirements.

How is my personal information kept?
I recognise that the information you provide may be sensitive and I will respect your privacy. I will keep information about you confidential and will store it securely.

How long will you keep my personal information?
Your personal information will be stored for no longer than is necessary. In practical terms, I will usually store your information for three years following the termination of your treatment.

What types of information will you collect about me?

Contact form

If you complete the contact form on this website, that data will be temporarily stored on the web host before being sent to me. From this I will collect the following information: name, email, telephone number, the comments you have added, date and time.


Like most websites collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The purpose of collecting non-personally identifying information is to better understand how‘s visitors use the website.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. uses cookies to help identify the usage of my website, and the website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the website with the drawback that certain features may not function properly without the aid of cookies.

What is a ‘data controller’, and who is the ‘data controller’ for Theresa Henry Counselling?
The GDPR defines a ‘data controller’ as the person in an organisation who: ‘determines the purposes and means of processing personal data’. For the purposes of the GDPR, the ‘data controller’ in Theresa Henry Counselling is Theresa Henry. My email address is and I can be contacted on 07725 538124.

Will my personal information be shared with anyone else?
I will only breach your confidentially with third parties, and where possible with your knowledge, if I believe that there is a risk that you are going to harm yourself or others.

I am required to do so by any court or law or any relevant regulatory authority.

I will never pass on your information to a third party to use in their own direct marketing without your consent.

How can I find out what information you store about me?
You can email me and ask for a copy of the information that I hold about you. My email address is

You can also request this in person during our sessions. I will respond to this request with full details of all the information held by me within 30 days.

Can I ask you to you delete my personal information?
You can email me and ask me to delete the information that I hold about you. My email address is

You can also request this in person during our sessions. I will respond to this request within 30 days. I may also have the right to refuse to comply with your request, for example in order to defend myself in a claim situation, or to comply with my insurance terms and conditions, and I will let you know my response to your request within one month of receiving it.

Can I object or complain about the processing of my personal information by Theresa Henry Counselling?
I am confident that the above policy is sufficient assurance of the security of your personal information. However, should you wish to object please contact me as soon as possible and I will endeavour to address your concerns. In addition, you can contact the Information Commissioner’s Office on 0303 123 1123, or visit for more information.

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